Why was my transaction declined?

Your transaction may be declined if:

• You don’t have enough balance in your card. Make sure the amount in the card covers the amount to be paid and the fees (Forex markup or cross-border fees).
• The merchant doesn’t accept Visa cards
• The country or merchant category is blocked for security reasons
• You may have reached your daily or monthly limits. Check the spending limits here for more info: https://purpl.freshdesk.com/en/support/solutions/articles/101000589673-what-are-the-spending-limits-on-the-card-
• For online transactions requiring 3D Secure verification, the transaction will fail if the OTP was not entered in time
  
  

For additional support, contact +961 1 440 099